Business6 Nov 2026
Airbnb plans its own AI travel agent for the first half of 2027
Airbnb told investors it will start rolling out its own AI travel agent in early 2027, as AI now handles about 40% of its support issues.
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customer service
Every brief tagged customer service, newest first.
Business2 Nov 2026
Salesforce agrees to buy voice AI firm Cresta, reportedly for $2.7 billion
Platforms20 Oct 2026
Zoom launches a shared customer memory for human and AI support agents
Zoom's Unified Context Layer gives its virtual agents, contact centre and phone products one shared record of each customer, with most pieces due from November 2026.
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Models20 Oct 2026
Scaled Cognition launches Voice, a low-cost speech model for customer-service calls
The enterprise AI lab's new text-to-speech model is priced from $1 per million characters self-hosted, aimed at calls that need codes, amounts and addresses read correctly.
