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contact center

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Business5 Nov 2026

Five9 agrees to buy contact-centre AI firm Level AI for about $325 million

Five9 will pay about $325 million in cash for Level AI, folding the AI conversation-intelligence startup into its contact-centre platform as it chases agentic AI.

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Platforms27 Oct 2026

Regal adds Goal Oriented Agents to its voice AI platform

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Platforms20 Oct 2026

Zoom launches a shared customer memory for human and AI support agents

Zoom's Unified Context Layer gives its virtual agents, contact centre and phone products one shared record of each customer, with most pieces due from November 2026.

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