Level AI

Level AI is a customer-experience software company that sells AI for contact centers: automated quality management, real-time agent assist, AI virtual agents and voice-of-the-customer analytics built on one conversation-intelligence layer.

It was founded by Ashish Nagar, a former Amazon Alexa product leader, who is its CEO. It launched publicly in 2021 with about $15 million in funding and raised a $39.4 million Series C led by Adams Street Partners in July 2024, with Battery Ventures, Eniac Ventures, Cross Creek and Brightloop among its backers. Its applications have been available through the Five9 CX Marketplace since 2022.

Around the story that named it, Five9 announced a definitive agreement to acquire Level AI for about $325 million in cash, approved unanimously by Five9's board. Five9 said Level AI runs on its own Latitude model family, handles more than a billion customer interactions a year, and counts Gusto, Chime, Empyrean and VistaPrint as customers.